LENAKA agent duty questionnaire

1. If you suspect money laundering, should you tell the customer that you are reporting them? * yes no

2. Cash-out to a customer requires which of the following? * Only their phone number A valid confirmation code from the LENAKA app A verbal promise to repay

3. Platform float top-up fee for agents is: * 1% 0.5% 0% (free)

4. Which duties apply to you as an agent? (select all that apply) * Display fees clearly Safeguard float and devices Keep customer PIN for them Escalate suspicious activity

5. Agent float belongs to: * The agent personally as cash savings LENAKA (e-value held to serve customers) The customer who last deposited

6. In your own words, describe your duty to treat customers fairly. *

LENAKA agent duty questionnaire

Training video